• Skip to main content
Starter-WP-Logo@2x
  • Designs
  • Pricing
  • Portfolio
  • About
  • Contact Us

Frequently Asked Questions

Find answers to the most frequently asked questions about the Starter WP Website Development Service.

Sign Up
Read FAQs

What does the setup fee cover?

The setup fee covers our done-for-you website build from beginning to end. The setup fee is based on the complexity of your project. It represents thousands of dollars of savings over licensing premium plugins for a DIY site with the same features.

Why are your prices so much lower than the freelancer prices?

We've developed a streamlined process over 15+ years of building websites for enterprise clients, including several public companies.

By creating systems and using our existing library of premium designs as a starting point, we've reduced the time it takes to build a website tenfold.

Do I have to pay for updates?

Nope! All of your updates are included in your managed hosting & unlimited support plan.

We perform updates automatically so you always have a stable, secure website.

How long does the setup process take?

The amount of time it takes to build your new website depends on your plan. For example, Lite sites are built within one business day after receiving your content. Pro sites are built within five days, including content writing.

This timeline is for the initial version of your website and doesn't include any changes you decide to make after reviewing your site.

What can I customize on my website?

In short, you can customize anything you see in the demo.

We can change the layouts, update fonts, use colors that match your brand and use your custom media.

Can I use the images in the demo?

Yes! All of the images you see in the demo are royalty-free and can be used in any site without additional fees.

Can I add more pages?

Yes! You can add an unlimited number of pages, blog posts, products, and users. Your website hosting plan also includes unlimited transactions, unlimited bandwidth, and an unlimited number of media uploads.

The only limit is on the total amount of storage space available to your website, currently 20GB.

Can I add additional features to my site?

Yes! While we've tried to include any features you might need in your website, we know that sometimes you need to integrate with a system or process that we don't support out of the box.

If that's the case, we will work with you to deploy your own code to your website or provide a development quote to build a custom plugin for you.

Will I have access to manage my site?

Absolutely! You'll have complete access to manage all of the content on your site, so you can be as hands-on as you'd like. But don't forget we also include unlimited support with your plan, so our support techs are more than happy to make any updates or changes to your site.

Can I use my own domain name?

Yes! And we believe you should. While your site will always be available at yourcompany.starterwp.com, using your own domain name is advised to grow your brand.

Is hosting and security included in the price?

Yes! Your monthly plan includes hosting, security, updates, and unlimited support.

How long does my subscription last?

Your hosting and support plan is a month-to-month commitment and can be canceled at any time by opening a support ticket.

You're free to cancel your hosting and support plan anytime and take your website with you. We're happy to provide you with an estimate of ongoing plugin licensing costs based on your site's features.

How do I cancel my plan?

You can cancel your plan at any time by emailing support@starterwp.com at least 1 business day before your account renews.

Do you offer refunds?

We do not offer refunds as a significant amount of work begins as soon as your order is received.

Do I own the website?

Yes! You own the website and all of its content and can take it to a new hosting provider at any time. Additional plugin licensing fees will likely apply to maintain functionality without Starter WP hosting.

What's included in unlimited support?

Our team will make any requested changes to the content on your site. That includes text, images, or videos.

Examples of included services include:

  • Posting new blog content
  • Changing homepage photos and adding a video
  • Creating a new lead intake form
  • Setting up URL redirects
  • Change website domain
  • Any questions about how to do something in your website admin

Basically, any services that don't involve writing custom code, designing new pages, or redesigning your website.

What if I still have questions?

You can always reach out to our sales team with questions about our services by emailing us at sales@starterwp.com.

You can also schedule a demo with a member of our team by clicking here.

Get In Touch!

214-239-0937

1920 McKinney Ave, Floor 7
Dallas, TX 75201

sales@starterwp.com

Industries

  • Blogger
  • Corporate
  • Education
  • Lawyers
  • Non-Profit
  • Services
  • Construction
  • e-Commerce
  • Hospitality
  • Medical
  • Real Estate
  • Wellness

Company

  • About
  • Contact Us
  • FAQ
  • Affiliate Program
  • Privacy Policy
  • Terms of Service

© 2023 Starter WP. All Rights Reserved.