Frequently Asked Questions
Find answers to the most frequently asked questions about the Starter WP Website Development Service.
The setup fee covers our done-for-you website build from beginning to end. The setup fee is based on the complexity of your project. It represents thousands of dollars of savings over licensing premium plugins for a DIY site with the same features.
We've developed a streamlined process over 15+ years of building websites for enterprise clients, including several public companies.
By creating systems and using our existing library of premium designs as a starting point, we've reduced the time it takes to build a website tenfold.
Nope! All of your updates are included in your managed hosting & unlimited support plan.
We perform updates automatically so you always have a stable, secure website.
The amount of time it takes to build your new website depends on your plan. For example, Lite sites are built within one business day after receiving your content. Pro sites are built within five days, including content writing.
This timeline is for the initial version of your website and doesn't include any changes you decide to make after reviewing your site.
In short, you can customize anything you see in the demo.
We can change the layouts, update fonts, use colors that match your brand and use your custom media.
Yes! All of the images you see in the demo are royalty-free and can be used in any site without additional fees.
Yes! You can add an unlimited number of pages, blog posts, products, and users. Your website hosting plan also includes unlimited transactions, unlimited bandwidth, and an unlimited number of media uploads.
The only limit is on the total amount of storage space available to your website, currently 20GB.
Yes! While we've tried to include any features you might need in your website, we know that sometimes you need to integrate with a system or process that we don't support out of the box.
If that's the case, we will work with you to deploy your own code to your website or provide a development quote to build a custom plugin for you.
Absolutely! You'll have complete access to manage all of the content on your site, so you can be as hands-on as you'd like. But don't forget we also include unlimited support with your plan, so our support techs are more than happy to make any updates or changes to your site.
Yes! And we believe you should. While your site will always be available at yourcompany.starterwp.com, using your own domain name is advised to grow your brand.
Yes! Your monthly plan includes hosting, security, updates, and unlimited support.
Your hosting and support plan is a month-to-month commitment and can be canceled at any time by opening a support ticket.
You're free to cancel your hosting and support plan anytime and take your website with you. We're happy to provide you with an estimate of ongoing plugin licensing costs based on your site's features.
You can cancel your plan at any time by emailing firstname.lastname@example.org at least 1 business day before your account renews.
We do not offer refunds as a significant amount of work begins as soon as your order is received.
Yes! You own the website and all of its content and can take it to a new hosting provider at any time. Additional plugin licensing fees will likely apply to maintain functionality without Starter WP hosting.
Our team will make any requested changes to the content on your site. That includes text, images, or videos.
Examples of included services include:
- Posting new blog content
- Changing homepage photos and adding a video
- Creating a new lead intake form
- Setting up URL redirects
- Change website domain
- Any questions about how to do something in your website admin
Basically, any services that don't involve writing custom code, designing new pages, or redesigning your website.